FREQUENTLY ASKED QUESTIONS
How do I create a research account?
You can apply for a research account directly on our website. Once your account is created, you’ll be able to view products and place orders.
Do I need to submit documentation to create an account?
No additional documentation is required at the time of registration.
Can I place an order immediately after creating an account?
Yes. Once your account is set up, you can place orders right away.
How do you ensure the quality of your products?
All products are tested for identity, purity, and/or concentration prior to distribution.
Do you provide certificates of analysis (COAs)?
Certificates of analysis may be available upon request for select products.
How should research products be stored?
Products should be stored according to standard laboratory best practices. Specific storage recommendations may vary by product.
What is the shelf life of your products?
Most products have a shelf life of up to two years when stored properly.
What are liquid research products suspended in?
Liquid products are suspended in appropriate laboratory-grade solutions. Details vary by product.
How long does order processing take?
Orders are typically processed within 1–2 business days.
Where do you ship?
We currently ship within Canada.
Is a signature required for delivery?
Signature requirements vary by shipment and carrier.
What payment methods are accepted?
We accept major credit cards and other payment methods available at checkout.
How can I contact support?
You can reach our support team through the Contact page or by email.
EXPLORE OUR RESEARCH CATALOG
Browse our selection of research-grade peptides, prepared and distributed with a focus on quality and consistency.
